Returns & Exchanges
We want you to love your KaseMe accessories, which is why we offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or custom-designed cases are final sale and cannot be returned.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original KaseMe packaging to ensure they remain protected during transit.
Ship It Back
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing